Q: What should I pay attention to before I starting securities trading?
A: You should make sure funds or securities are in your trading account before securities trading, as the full trading amount is required to place a purchase order. Also, securities being sold must be in the account, without restriction, prior to placing a sell order.
Q: How should I access my Electronic Trading Services account for the first time?
A: After you have received your Account Number and Trading Password, you can click the "eTrading" button at our home page to enter the eTrading screen.
Q: What types of Electronic Trading Services instructions can I submit?
A: Electronic Trading Services only accepts Limit Orders, i.e. an order to buy or sell a stock at a specific price. Limit orders are used to buy securities at a price not exceeding a specified price level; or to sell securities at market prices but only down to a specified minimum price limit. In some volatile markets, you may wish to place orders at limits well beyond the current market price in order to ensure execution.
Q: What is pre-opening session?
A: On 25 March 2002, Hong Kong Exchanges and Clearing Limited (HKEx) introduces a Pre-opening Session for the securities market, which is an additional trading session of 30 minutes commencing before the Morning Trading Session. The Pre-opening Session allows orders to be entered into the trading system for a single price auction and transactions concluded before the commencement of the Morning Trading Session to be reported. The pre-opening session will commence at 9:30 am, and comprises four periods:
  1. Order Input Period: 9:30 am - 9:45 am
  2. Pre-order Matching Period: 9:45 am - 9:50 am
  3. Order Matching Period: 9:50 am - 9:58 am
  4. Blocking Period: 9:58 am - 10:00 am
Q: How do I trade?
A:
1st Step: Enter your Account Number and Trading password on login page to access our "eTrading" screen.
2nd Step: Using order entry box on the right hand side of program interface enter the relevant stock code, price, quantity, and then click the "buy/sell" order button.
3rd Step: Confirmation box will pop up automatically after send your buy/sell order, showing the stock symbol, order type, quantity, price, commission, other transaction fees and total amount.
4th Step: If the order is correct, click the "Submit" button and the order will be sent to the trading system directly.
Q: Can I cancel/ change an order?
A: Transactions may be executed rapidly during trading hours, and therefore change or cancellations are in no way guaranteed. If the order has been partially filled, then what is remaining of the order can be cancelled/ changed.
Q: How long do my instructions stay "valid"?
A: Orders valid during trading hours (from 10:00 am to 4:00 pm) will be treated as "Day Orders" and any outstanding orders will be cancelled after market closes.
Q: How can I track the status of my Electronic Trading Services instructions?
A: Once you have sent an instruction, the real time status of your order will be displayed in the order book (including order reference no., stock no., buy/sell, price, status, quantity, order time, currency and order via).
Q: How many kind of order status are there in Electronic Trading Services?
A: There are following order status in Electronic Trading Services:
  • Comp — Order wholly completed
  • Part — Order partially completed
  • Pend — Order being sent to the Exchange
  • Queue — Order is queuing in the Exchange
  • Inac — Ask/Bid is Below/Above Market 5%
  • Canc — Order cancelled
* All "Inac" orders should be cancelled immediately, please re-input your orders or call us for order details if in doubt.
Q: What is the difference between pending and queuing status in the order book?
A: "Pending" indicates the order has been received by the system but not yet to be sent to HKEx. "Queuing" indicates the order has been received by the system and sent to HKEx awaiting for matching.

In normal trading hours, "Pending" normally occurs when order price is beyond the HKEx's 8 spread levels limitation. Under this situation, we suggest that you immediately cancel these "pending" orders and re-input the orders or call us for order details if in doubt.
Q: Can I check my transaction history through the Electronic Trading Services?
A: There are two ways for you to view the order status:
  1. You may click on the "Order History" and select the time range, the corresponding order history will be displayed in the order book; and
  2. You may click on the "Portfolio" to display details including stock no., price, current price, shares and current value (If you want to view the update portfolio details, please click the "Refresh" button).
Q: What statements will I receive?
A: There are two types of statement you should receive:

Combined Statement of Account
These will be sent to you by e-mail no later than next trading day.

Monthly Statement of Account
If you have any trading activities or maintain a balance or stock position during the month will receive a statement of account by e-mail within seven days after each month end.
Q: What happens if I want to place an order over 600 lots?
A: You can place order over 600 lots. Our system will handle it in special way automatically.
Q: How can I place or modify orders in case of system failure?
A: In case of system failure, you can call our Customer Services Hotline at (852) 2135-0228 and our designated personnel will handle your orders immediately.
Q: How do I know if I have encountered system disconnection?
A: There are possible causes of system disconnection owing to communication interruption, hardware problems. In general, if there is no response from the system on order placement or modification, you should cease immediately further order placement or modification and immediately call our Customer Services Hotline at (852) 2135-0228.
Q: Who should I contact for further assistance?
A: If you have any questions on Electronic Trading Services, please contact our Customer Services Hotline at (852) 2135-0228.
 
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