| Q: |
What online security mechanisms are Oriental Patron offering to protect my data? |
| A: |
The access, communication and conducting transactions over the internet of other electronic
means or facilities involve the use of public networks and represent an attractive target for attacks by intruders.
We believe that security is an important element for us to maintain the quality of our services; therefore, our
system is protected through the use of a combination of security software and hardware.
Password
To maximize security, we issue all Electronic Trading Services users both an Account Number and Trading Password. When entered
together, the Account Number and Trading Password will allow you to browse the Electronic Trading Services facility. For your
own protection, you must change your Trading Password before first time using Electronic Trading Services.
Cryptography
There are a number of ways to encrypt data into a secure format for transmission, such as sending data from your browser
to our Electronic Trading Services. Your web browser currently using RSA public key cryptography, and the key is randomly generated
using either a 40 bit or a 128 bit encryption engine. For better security we encourage you to download a register a
strong encrypting browser from browser suppliers, e.g. Microsoft and Netscape. Different sites use a variety of
encryption levels to scramble and unscramble information transferred from one site to another. We will accept a
browser encryption level of up to 128-bits, however.
Firewall
It is a system designed to prevent unauthorized access to or from a private network, which is implemented in both
software and hardware. Firewall is frequently used to prevent unauthorized Internet users from accessing private
networks connected to the Internet and Intranets. All messages entering or leaving the intranet pass through the
firewall, which examines each message and blocks those that do not meet the specified security criteria.
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| Q: |
How can I assure myself that I am connecting to Oriental Patron? |
| A: |
Depending upon the browser you are using you can check whether you are connected to Oriental Patron in the following ways:
For Microsoft Internet Explorer
- Click the "security lock icon" at the bottom right corner (enable status bar if it cannot be seen).
- Check that the certificate information is displayed with domain names as Issued to: www.oponline.com.hk,
Issued by: Thawte Server CA, Valid date (Check if this certificate is within a valid date).
For Netscape Navigator, you may check the validity of the certificate as follows:
- Click "Security" in the toolbar.
- In "Security Info" click "View Certificate" to check the certificate whether Belong to: www.oponline.com.hk,
Issued by: Thawte Server CA, Valid date (Check if this certificate is within a valid date).
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| Q: |
What kind of products can be traded via the Electronic Trading Services? |
| A: |
At present, all stocks and warrants listed on the Stock Exchange of Hong Kong. |
| Q: |
Can I change my trading passwords? |
| A: |
Yes, you can change your trading passwords after you login to your Electronic Trading
Services account. You may click on the "Change A/C info" button and follow the instructions on the page. |
| Q: |
What can I do if I forget or lost my trading password? |
| A: |
- Notify Customer Services immediately at (852) 2135-0228 for unauthorized access prevention.
- Complete and return the "Request for Change/Reset of Personal Particular".
- Once your application is validated, a new trading password will be sent to you by post shortly thereafter.
- For your own protection, you must change a new trading Password before using the services.
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| Q: |
How are my orders processed under the BSS-AMS/3 system? |
| A: |
Currently we are fully AMS/3 enabled and this together with the real time
straight through processing allows investors to experience fully automated trading. Orders placed
through our Electronic Trading Services are routed via the Open Gateway/ Broker Supplied Systems (BSS)
to the Exchange where they are automatically matched and an electronic confirmation is returned to
you. |
| Q: |
How can my account information be updated? |
| A: |
Please complete and return the "Request for Change/Reset of Personal Particular"
to us directly for such changes. |
| Q: |
What should I do if I have further question? |
| A: |
Please contact our Customer Services Hotline at (852) 2135-0228. |
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